Purpose

By visiting www.idoctorstore.ge, you are required to familiarize yourself with our Privacy Policy. This Privacy Policy may be updated or amended, so we encourage you to review it periodically.

Any user who voluntarily provides personal information to idoctorstore.ge automatically grants idoctorstore.ge the authority to use the user’s personal data for storage and processing purposes.

This Privacy Policy defines the rules, purposes, and conditions for the processing, use, and storage of personal data of idoctorstore.ge users. Based on the Georgian Law “On Personal Data Protection,” the goal of idoctorstore.ge is to protect user personal data.

This document (Privacy Policy) is an integral part of the terms and conditions for using the idoctorstore.ge website, which is a mutually binding document.

Definition of Terms

The terms used in this document have the following meanings:

• idoctorstore.ge (hereinafter “we,” “our,” “website”) – LLC “iDoctor Technologies” (ID 405847179), established in accordance with Georgian legislation, registered at Sulkhan Tsintsadze 4.
• Personal data – Any information related to an identified or identifiable natural person.
• Data processing – Any operation performed on data using automatic, semi-automatic, or non-automatic means.
• Data subject (hereinafter user) – Any natural person whose data is being processed.
• User consent – The user’s expressed will regarding their review of this document and the processing of their personal data.
• Third party – Any natural or legal person, public institution.
• Direct marketing – Direct and immediate provision of information to the data subject via telephone, mail, email, or other electronic means for the purpose of forming, maintaining, realizing, or supporting interest in a natural person and/or legal entity, goods, ideas, services, work and/or initiatives, as well as image and social topics.

Consent

Use of the idoctorstore.ge website is considered as the user’s consent to the Privacy Policy. Accordingly, the user grants idoctorstore.ge the right to process, store, and use the personal information provided by the user.

This information will be used by idoctorstore.ge for the purpose of providing services, in compliance with applicable law.

Grounds for Data Processing

idoctorstore.ge will process user personal data if:

• The user has given consent.
• Data processing is necessary for idoctorstore.ge to fulfill its legal obligations.
• Data processing is necessary to provide services to the user.

Purpose of Processing User Personal Data

• Improving the quality of idoctorstore.ge services;
• Proper fulfillment of idoctorstore.ge’s legal obligations;
• Resolving claims made by users;
• Monitoring user activities on the website;
• Notifying users about updated data on idoctorstore.ge;
• Effective communication with users;
• Establishing feedback from users;
• Testing new features implemented by idoctorstore.ge;
• Introducing new products and updates on the website;
• Defining user groups to whom new offers should be made;
• Carrying out marketing and other activities;
• Providing information about purchases made by users;
• Receiving information from an authorized third party regarding the user’s fulfillment of financial obligations;
• Preventing unlawful use of the idoctorstore.ge system;
• Preventing crimes provided for by the Criminal Code of Georgia;
• Providing information to competent state authorities;
• Protecting legitimate interests;
• Any other legitimate purpose granted to idoctorstore.ge by the Georgian Law on Personal Data Protection.

User Rights

The user has the right to request the following information from idoctorstore.ge regarding data processing:

• Which data about the user is processed by idoctorstore.ge;
• The purpose of data processing;
• The legal basis for data processing;
• How the data was collected;
• To whom the user’s data was disclosed, and the basis and purpose of such disclosure;

Upon user request, idoctorstore.ge is obliged to correct, update, add, block, delete, or destroy data if it is incomplete, inaccurate, outdated, or if its collection and processing were carried out in violation of legal requirements.

In case of violation of rights provided by the Georgian Law on Personal Data Protection, the user is authorized to contact the State Inspector’s Service or the court.

The user has the right to withdraw their consent given to idoctorstore.ge at any time and request the cessation of data processing and/or the destruction of processed data.

User Obligation

The user is obliged to provide idoctorstore.ge with complete and accurate information about themselves for the purpose of receiving services. This obligation also applies to changes in the information provided by the user.

Call Center

For the purpose of improving idoctorstore.ge’s service quality, resolving issues, providing feedback, and ensuring security, incoming and outgoing calls are recorded, stored, and processed.

Terms of Use for the idoctorstore.ge Website

By using the idoctorstore.ge website, the user agrees to the storage and processing of their personal data and cookies by idoctorstore.ge.

The user is obliged to provide idoctorstore.ge with complete and accurate information, and to update the information provided in case of changes.

Minor

idoctorstore.ge is unable to verify the accuracy and correctness of the information provided by the user, including the user’s age. If it becomes known that the person providing the information is not an adult, idoctorstore.ge is authorized not to consider the information provided by the minor. If you become aware that a person registered on idoctorstore.ge is not an adult and does not have the consent of a legal representative to use the website, please inform us about this.

Who we share user data with

Personal data is shared with partner courier service companies that ensure the delivery of purchased products to the user’s specified address. The following information is transferred to partner courier service companies about the user: order details, name, surname, address, and contact number. The information provided to partner courier companies will only be used for the purpose of delivering purchased products.

Sharing of user personal data may be necessary in cases provided for by current Georgian legislation, for the purpose of identifying, investigating, or preventing crimes.

Based on the user’s interests, for the purpose of direct marketing, providing promotional materials, services of interest to the user, products, services, and improving service quality, idoctorstore.ge may use the user’s personal information, specifically, name and email address/phone number.

idoctorstore.ge is authorized to share personal information with any third party in cases provided for by current Georgian legislation.

Consent/Withdrawal of Consent for Direct Marketing

For direct marketing purposes, the user gives consent through an active action.

The user has the opportunity at any time to withdraw their consent for direct marketing given to idoctorstore.ge. In turn, idoctorstore.ge will cease direct marketing to the user within a reasonable period after receiving the withdrawal request, but no later than 7 (seven) business days.

Withdrawal of consent for direct marketing by the user is done through their personal account on the idoctorstore.ge website in the following way:

In the user’s personal account, there is a “switch on/off” button, through which the user can give/deny consent for processing information for direct marketing purposes, and receiving SMS & Email notifications about news and offers.

idoctorstore.ge is obliged to record and store the time and fact of the user’s consent and withdrawal of consent for the duration of direct marketing and for 1 (one) year after the cessation of direct marketing.

A user’s request to stop direct marketing does not obligate idoctorstore.ge to stop providing information about updates and changes.

Log Files and Cookies

idoctorstore.ge uses a standard log file procedure. Like other websites, idoctorstore.ge uses Cookies. Log files and Cookies are used to store information about user behavior on the website and improve service quality. The following information is generated and collected through them:

• IP address
• Device type
• Browser
• Website visit time, date, and duration
• Which platform referred the user to the idoctorstore.ge website
• Information about actions performed on the idoctorstore.ge website – what products the user viewed

This information does not identify a specific user and represents analytical data.

The purpose of processing such information is to:

• Analyze trends
• idoctorstore.ge manages the website
• Generate statistics
• Monitor user actions on the website to create an experience
• Develop and implement effective marketing activities
• Provide advice and recommendations

When starting to use the website, the user has the option to agree to cookies. If the user does not click the appropriate button and continues to use the website despite the notification, such action will be considered as the user’s consent.

Cookie settings can be changed by modifying browser settings.

Data Reception

idoctorstore.ge receives information from the following sources:

• When the user fills out the website registration form
• When communication occurs via phone or email
• When the user uses the idoctorstore.ge website and chat

What type of data is processed

When registering on the website, the user provides the following information:

• Mobile number
• Email
• Address
• First and last name
• Password for authorization in the online store

This information is required for registration, without which the user cannot register on the website.

After selecting products, the user is redirected to the bank’s payment page for settlement, where they enter their card details and confirm the transfer. idoctorstore.ge does not have access to the user’s bank card details. idoctorstore.ge receives information about the user’s payment.

Confidential Data Retention Period

idoctorstore.ge takes responsibility for the confidentiality and security of user personal data.

idoctorstore.ge stores confidential user information for the period necessary to achieve the purpose provided by law and this policy.

Security

Protecting confidential information provided by the user is important for idoctorstore.ge. The user’s personal profile is accessible only through their chosen username and password. idoctorstore.ge asks you not to disclose this information to third parties. Otherwise, idoctorstore.ge disclaims all responsibility.

idoctorstore.ge takes all measures to protect the user’s confidential information, but does not assume responsibility and does not guarantee the actions of third parties who unlawfully access idoctorstore.ge’s servers.

Third Party

idoctorstore.ge disclaims all responsibility for other websites that may be linked externally on the idoctorstore.ge website. The privacy policy of another website may differ from this policy. Accordingly, idoctorstore.ge encourages you to familiarize yourself with the terms of use and privacy policy of any externally linked website.

Changes and Additions

Changes and additions may be made to this document. In case of changes or additions, the user will receive a personal notification or it will be published on the website.

Changes and additions come into force after idoctorstore.ge sends a personal notification to the user or publishes them on the website. After the changes and additions come into force, the user’s continued use of the website will be considered as consent to the modified terms.

Contact idoctorstore.ge

For questions regarding the Privacy Policy and additional information, please contact us at info@idoctorstore.ge